Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collections, select your item, choose your size (if applicable), and click 'Add to Cart'. Follow the checkout steps to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@the2brothers.com.
Shipping
How long does delivery take?
Standard delivery takes 5–7 business days. Express shipping (2–3 business days) is also available. International orders may take 7–14 business days.
Do you ship internationally?
Yes! We ship worldwide. International shipping costs and delivery times are calculated at checkout.
Returns
What is your return policy?
We accept returns within 14 days of delivery for unused, unworn items in original packaging. Custom or personalised items are non-refundable.
How do I initiate a return?
Email us at support@the2brothers.com with your order number and reason for return. We'll guide you through the process.
Products
What materials do you use?
All our jewellery is crafted from high-quality gold and premium gemstones, designed to last a lifetime.
Do you offer custom jewellery?
Yes! We offer bespoke design services. Contact us to discuss your vision.
Still have questions?
Reach us at support@the2brothers.com and we'll be happy to help.